Help
How can we help?
Guides and answers for setting up and using ZevInbox, written by the team that runs it.
Browse by topic
Getting started
Set up your organization, invite your team and find your way around.
All 7 articlesDomains and addresses
Answer from your own domain: choosing how mail reaches ZevInbox, DNS records and forwarding.
- Full mailbox or keep your current provider
- Add your domain
- The DNS records, one by one
- Domain statuses and fixing Needs attention
Inboxes and teams
Shared inboxes, the teams that answer them, and who sees what.
All 5 articlesWorking on conversations
Assign, snooze, tag, close and follow the conversations in your inboxes.
- The conversation list: tabs and the Display menu
- Assign a conversation
- Statuses
- Archive, close, reopen and trash
Working as a team
Internal notes, mentions, seeing who is replying, and writing drafts together.
Open topicWriting and sending
Replies, new messages, sending later, attachments and signatures.
- Reply, reply all and forward
- Start a new conversation
- Send later and manage scheduled replies
- Undo send
Search
Find any conversation, note or attachment, with filters and operators.
Open topicSpam, phishing and trust
Spam, quarantine, verified senders, and checking where a message really came from.
- Mark as spam and block a sender
- Not spam and trusted senders
- Quarantine: review, release or request release
- What the verified sender marks mean
Notifications
The bell, email notifications and push notifications on your phone.
Open topicReports
How your team is doing: volume, response times, workload and statuses.
Open topicYour organization
Roles, members, settings, and owning or leaving an organization.
- Roles and what each can do
- Members and invitations
- Set up statuses, tags and business hours
- Organization profile, logo and time zone
Plans and billing
Plans and their limits, the 14-day trial, invoices and payments.
All 5 articlesCannot find it? Email hello@zevinbox.com and the team answers.