Working as a team

Internal notes, mentions, seeing who is replying, and writing drafts together.

Internal notes and mentions Talk about a conversation with your team, right inside it, and bring a teammate in with an @mention.
See who is viewing or replying Know when a teammate has the same conversation open, or is already writing an answer, so two people never reply to the same email.
Write a draft together Share a draft reply or new message with teammates, edit it together live, and let any of you send it.