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Answer your shared email as a team

One inbox for support@, orders@ and every shared address on your domain. Everyone sees the same conversations, knows who owns each one, and talks about it without forwarding.

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The ZevInbox workspace for Kora Home: the sidebar with views, teams and inboxes, a list of customer conversations, and an open conversation with internal notes and teammates’ avatars. The ZevInbox workspace for Kora Home: the sidebar with views, teams and inboxes, a list of customer conversations, and an open conversation with internal notes and teammates’ avatars.

The ZevInbox web app on a phone

Shared passwords and forwarded mail lose customers.

One inbox per address, organized by team

Two of you answer the same email, and nobody answers the next one. ZevInbox gives every shared address one inbox, and every inbox a team that owns it.

Organization

Your business: its domain, its people and its settings. Switch between organizations if you belong to more than one.

The organization switcher, open on Kora Home. The organization switcher, open on Kora Home.
Teams

The people who work together, like Customer care or Sales. Each team has the inboxes it answers, and an inbox can belong to more than one team.

The sidebar’s Teams section: Customer care and Sales, each open to show its inboxes, with the Orders inbox shared by both teams. The sidebar’s Teams section: Customer care and Sales, each open to show its inboxes, with the Orders inbox shared by both teams.
Inboxes

One per shared address, like support@ or orders@. Members see only the inboxes their teams use. Owners and admins see all of them.

An inbox’s settings showing its address and the teams that can use it. An inbox’s settings showing its address and the teams that can use it.

Collaboration

Talk about an email without forwarding it

Leave an internal note on any conversation and @mention a teammate. Notes sit in the thread next to the email they are about, and customers never see them.

How collaboration works
Internal notes between two Kora Home teammates under a customer’s email about a delayed delivery, one mentioning the other. Internal notes between two Kora Home teammates under a customer’s email about a delayed delivery, one mentioning the other.

Compose and drafts

Drafts open as tabs, and two people can write one

Start a reply and it opens as a tab next to your conversations. Share a draft and write it together, with each other’s cursors on screen. Everything saves as you type.

How drafts work
A reply open as a tab beside the conversation list, with the rich text toolbar. A reply open as a tab beside the conversation list, with the rich text toolbar.

The ZevInbox web app on a phone

Ownership

Every conversation has an owner

New mail waits in All unassigned until someone takes it. Assign it, snooze it for the team, or set a reminder only you can see.

How ownership works
The assign menu: Assign to me, a list of teammates, and Unassign. The assign menu: Assign to me, a list of teammates, and Unassign.
Assign to anyone on the team.
The snooze menu with Later today, Tomorrow, Next week and a custom time. The snooze menu with Later today, Tomorrow, Next week and a custom time.
Snooze hides it for everyone until the time you pick.

Custom domain

Your team answers from your own domain

Use ZevInbox as your full mailbox, or keep your current provider and forward shared addresses to it. Each DNS record is listed with a copy button, checked for you, and checked again every six hours.

How domains work
The DNS records for korahome.co, each with a copy button and a Verified status. The DNS records for korahome.co, each with a copy button and a Verified status.

The ZevInbox web app on a phone

Know which mail to trust

Every message is scanned for spam, phishing and viruses on the way in. Senders that prove who they are get a mark, and dangerous mail is held until an owner or admin looks at it.

Verified senders
Marks for verified brands, Zevop itself, senders verified by ZevSend or ZevCampaign, and senders your team trusts.
Quarantine
Viruses, phishing, fake mail from your own domain and dangerous attachments are withheld from everyone.
The From Zevop mark open on a message, explaining that it was sent by Zevop itself. The From Zevop mark open on a message, explaining that it was sent by Zevop itself.
A banner on a conversation: Quarantined, a message here looks dangerous. Its content is withheld until an owner or admin releases it. A banner on a conversation: Quarantined, a message here looks dangerous. Its content is withheld until an owner or admin releases it.

The ZevInbox web app on a phone

Everything updates live, and you can see who is here

New mail, notes and assignments appear for everyone as they happen. Avatars show who is viewing a conversation, and you are warned when someone is already replying.

Three teammates’ avatars at the top of a conversation, and a line saying one of them is replying. Three teammates’ avatars at the top of a conversation, and a line saying one of them is replying.

The ZevInbox web app on a phone

iOS and Android

iOS and Android apps are coming soon

Until they arrive, the web app works in your phone’s browser, with the same live inbox.

About the mobile apps

The ZevInbox web app on a phone, today. Not the native app.

The ZevInbox web app in a phone browser, showing the Support inbox. The ZevInbox web app in a phone browser, showing the Support inbox.

Questions people ask first

What is ZevInbox?

ZevInbox is a shared inbox for teams on their own domain. Mail to an address like support@ or orders@ lands in one inbox the whole team can see. Each conversation has an owner, and the team talks about it with internal notes instead of forwarding.

Does ZevInbox work with my own domain?

Yes. Use ZevInbox as your full mailbox, or keep your current email provider and forward shared addresses like support@ to ZevInbox. Replies go out from your domain. You need a verified domain to start new conversations from your own address. Every inbox also gets a ZevInbox address that receives mail and lets you reply while your domain is being set up.

Who is ZevInbox for?

Small and growing businesses where several people answer the same addresses: shops, agencies and service companies. It replaces a shared password, or a support@ forwarded to everyone.

Can customers see our internal notes?

No. Internal notes, mentions, presence and read status are only visible to your team.

Where is our mail stored?

In the European Union. Mail is stored in Cloudflare R2 under its EU jurisdiction, and outgoing mail is sent through Amazon SES in Ireland.

Is there a free plan?

Yes. Free to start. Paid plans are coming. The Free plan includes 10 members, 5 teams, 5 inboxes, 1 custom domain and 3,000 outgoing emails a month.

Is there a mobile app?

iOS and Android apps are coming soon. Until then, the web app works in your phone’s browser.

Start on the Free plan

Everything in ZevInbox, for a small team. Free to start. Paid plans are coming.

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members
10 members
teams
5 teams
inboxes
5 inboxes
custom domain
1 custom domain
outgoing emails a month
3,000 outgoing emails a month