Delete your account

How to ask

1. Email privacy@zevop.com from the address you sign in with, with the subject "Delete my ZevID account". In the ZevInbox mobile app, Settings, Delete account writes this email for you.
2. Zevop's data protection team checks that the request comes from the account's owner, by replying to that address.
3. We delete the account and reply when it is done, within 30 days.

Deletion is done on request by email: there is no button for it yet in ZevID. Your ZevID account is also your sign-in for other Zev products, so deleting it ends your access to all of them.

What happens to your data

Deleted

• Your ZevID account: your name, email address, sign-in and security settings.
• Your place in ZevInbox: your membership of every organization, your signed-in devices and push tokens, your notification settings, your signature and your unsent drafts.

Kept

• Conversations belong to the organization. Replies and notes you wrote stay in its conversations under your name, and mail you sent stays with the people you sent it to. To have them removed, ask the organization's owner.
• Records the law requires, such as invoices and payment records, are kept for as long as it requires. Our privacy policy lists them.

Only leaving an organization

You do not need to delete your account to leave one organization. In ZevInbox, open Settings, General and choose Leave organization. An owner cannot leave, but can first hand ownership to an admin. An owner can delete the whole organization there too: it can be restored for 30 days, and is then deleted with all its mail.

If you cannot sign in

Email privacy@zevop.com or hello@zevinbox.com from the address on the account, and say which organizations you belong to if you know. If you no longer have that address, tell us, and we will find another way to confirm the account is yours.