A tour of your workspace

This is the screen you work from. The sidebar on the left decides which conversations the list shows.

1. All and Unassigned

• All shows conversations that are unassigned or assigned to you, across every inbox you work.

• Unassigned shows conversations nobody has taken yet. This is where new mail waits.

The number beside a view is how many conversations are waiting in it.

2. Me

Your own work, across every inbox:

• Assigned to me

• Assigned to others, conversations your teammates own

• Following, the conversations you follow. See Follow a conversation.

• Unread

• Reminders, the reminders only you can see. See Reminders only you see.

3. Mailbox

Closed, Drafts, Sent, Snoozed, Spam and Trash.

4. Teams

Each of your teams, with its inboxes underneath. Select a team to fold it open or closed, and an inbox to see only its conversations. Owners and admins can add a team with the + button.

5. The conversation list

The list for the view you chose. Tabs across the top narrow it, for example to Active or Closed. In a single inbox the tabs are Unassigned, Assigned, Closed, Archived and Snoozed.

The Display button beside the tabs changes how the list looks: compact or comfortable rows, how many tags to show, and whether to show each conversation's status and inbox.

6. Search

Search every inbox you can open, including internal notes and attachment names. Press / to jump to it. See Search and filters.

At the top right

• The bell shows your notifications. See The bell.

• The gear opens Settings.

• Your name opens your account menu: managing your ZevID account, keyboard shortcuts, and signing out.

At the bottom of the sidebar

Reports, Settings, and Theme, which switches between matching your system, light and dark.