Follow a conversation
Keep a conversation in your Following list and hear when the customer replies, even when it is not yours.
Updated 1 min read
Follow a conversation to keep an eye on it without owning it. Followed conversations collect in Following in the sidebar, and you hear when the customer replies.
Follow or unfollow
Open the conversation and select Follow at the top right. The button turns solid and reads Following. The number beside it is how many people follow the conversation.
Select Following again to stop following.
You follow automatically when you
are assigned the conversation
send a reply in it
write an internal note in it
are mentioned in a note
You can unfollow any of these.
Add or remove followers
Open the details panel with Show details. Under Followers:
Select Add follower to add a teammate. Only people who can open the inbox are listed.
Point at a name and select the button that appears beside it to remove that person, or to unfollow yourself.
Where followed conversations show
Following lists the open conversations you follow, with a count of how many.
Unread includes followed conversations with mail you have not read.
To choose how you hear about replies, see Choose what you are notified about.
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