Archive, close, reopen and trash

File away finished conversations, bring them back, and move ones you do not need to trash.

Updated 18 October 2026 2 min read

When a conversation is done, you can close it with a status, archive it, or move it to trash. Every one of these can be undone.

Closed, archived or in trash

Where it is	How it gets there	What it means
Closed	Give it a finished status, like Resolved	Done, and still in the inbox's Closed tab
Archived	Select Archive	Filed away, out of everyone's lists, never lost
Trash	Select Move to trash	Not needed. It waits in Trash in case you want it back.

Close a conversation

Change its status to a finished one, such as Resolved or Closed. It leaves the Active tab and shows under Closed. See Statuses.

Move to trash

Open the conversation and select Move to trash, or press #. It moves to Trash in the sidebar.

Undo straight away

After you archive, snooze or trash a conversation, a message appears at the bottom of the screen with Undo. Select it to put the conversation back as it was.

Bring a conversation back

Open it from its tab or folder, then:

It is	Select	It goes
Archived	Reopen	Back to the inbox. A finished status goes back to the default.
In trash	Restore	Back to the inbox, with its status as it was
Closed	A new status, such as Open	Back to the Active tab

When the customer replies

An archived conversation comes back to the inbox on its own, and a finished status goes back to the default.
A closed conversation goes back to the default status.
A conversation in Trash stays in Trash.

Automatic replies, like out-of-office messages, and mail that looks like spam do not bring a conversation back.

Was this helpful?

Still stuck?

Email hello@zevinbox.com with what you tried, and the team answers.