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Move a conversation to another inbox

Send a conversation that landed in the wrong inbox to the one that should answer it.

Updated 1 min read

If a customer writes to the wrong address, for example a returns question sent to orders@, move the conversation to the inbox that should handle it. The whole thread moves, with its notes and history.

Move it

  1. Open the conversation.

  2. Select Move to inbox (the arrow into a folder) at the top, or the inbox name under the subject.

  3. Under Move to, choose the inbox.

ZevInbox confirms with a message such as "Moved to Orders". When the conversation is narrow, the Move to choices are in More actions instead.

Which inboxes you can choose

You can move a conversation to any other inbox you can open:

  • Owners and admins can move to every inbox.

  • Members can move to the inboxes of their teams.

If there is nowhere else to move it, the menu says No other inboxes you can open.

What happens

  • The conversation, its messages and its notes now belong to the new inbox.

  • People who can open the new inbox see it. People who could only open the old inbox no longer do.

  • The assignee keeps it if they can open the new inbox. If they cannot, it becomes unassigned.

  • The move is recorded in the conversation's activity.

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Still stuck?

Email hello@zevinbox.com with what you tried, and the team answers.