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The conversation list: tabs and the Display menu

What each list in the sidebar holds, what the tabs above a list do, and how to change what each row shows.

Updated 3 min read

Every email thread is a conversation. The sidebar decides which conversations the list shows, the tabs above the list narrow it down, and the Display menu changes how much each row shows.

The lists in the sidebar

List

What it holds

All

Unassigned conversations and conversations assigned to you, across every inbox you work

Unassigned

Conversations nobody has picked up yet, across every inbox you work

Assigned to me

Conversations assigned to you, from every inbox

Assigned to others

Open conversations your teammates own

Following

Open conversations you follow

Unread

Conversations assigned to you or followed by you, with unread mail

Reminders

Conversations you set a reminder on. Due ones come first.

Closed

Conversations with a finished status, such as Resolved

Drafts

Messages you started and have not sent

Sent

Conversations where you sent the latest message

Snoozed

Conversations snoozed until later

Spam

Mail that looks like spam

Trash

Conversations moved to trash

Under Teams, each team lists its inboxes. Select an inbox to see only its conversations.

The tabs above a list

All, Unassigned, Assigned to me, Assigned to others, Following and Reminders have three tabs:

Tab

Shows

Active

Conversations still being worked on

Closed

Conversations with a finished status, like Resolved or Closed

All

Both

An inbox has its own tabs:

Tab

Shows

Unassigned

New mail nobody has picked up

Assigned

Conversations someone in the team has picked up

Closed

Finished conversations, until they are reopened or archived

Archived

Filed conversations, out of the way

Snoozed

Conversations waiting to come back

See Statuses for what makes a status finished, and Archive, close, reopen and trash for how conversations move between tabs.

What a row shows

Each row shows the sender, subject, the start of the latest message and the time. A dot before the name means it is unread. Depending on the conversation, a row can also show:

  • its status and tags

  • the inbox it is in, in lists that span inboxes

  • a speech bubble with the number of internal notes

  • a paperclip when it has attachments

  • a lock when it is private

  • Draft when you have a draft reply, or a teammate's name when they have one

  • "is replying" when a teammate is writing a reply right now

The list updates by itself. If new conversations arrive while you are scrolled down, a button such as 2 new appears at the top. Select it to jump back up.

The Display menu

Select Display (the sliders icon) above the list to choose what each row shows.

The Display menu open over the conversation list, with Density, Tags, Status and Inbox options.
1. Display.

Option

Choices

Density

Comfortable or Compact, a shorter row

Tags

Up to two, All or None

Status

Not default hides the default status, such as Open, and shows any other. Always or Never.

Inbox

Show or Hide the inbox name, in lists that span inboxes

Select Reset to go back to the defaults. Your choices are kept in this browser, for you only, and apply to every list. The phone app has its own Display options.

Inside a conversation

Open a conversation to read it. The buttons along the top act on it:

The top of an open conversation, with numbered buttons.
1. Archive. 2. Snooze. 3. Remind me. 4. Move to inbox. 5. Tags. 6. Move to trash. 7. More actions. 8. Follow. 9. Assign. 10. Show details.

  1. Archive: file it away. See Archive, close, reopen and trash.

  2. Snooze: hide it for the team until later. See Snooze for the team.

  3. Remind me: a reminder only you get. See Reminders only you see.

  4. Move to inbox: see Move a conversation to another inbox.

  5. Tags: see Tags.

  6. Move to trash.

  7. More actions: status, privacy, Mark as unread, Copy link, Print and spam.

  8. Follow: see Follow a conversation.

  9. Assign: see Assign a conversation.

  10. Show details: see The details panel: Activity and who has read it.

When the conversation is narrow, for example with the details panel open, Move to inbox and Tags move into More actions. The + Tag button under the subject is always there.

Use J and K to go to the next and previous conversation. See Keyboard shortcuts.

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