Send and archive, send and snooze
Send a reply and put the conversation away in one step, until the customer writes back or a time you choose.
Updated 1 min read
Most replies end with putting the conversation away. These options do both at once. Find them under the arrow beside Send (More ways to send) in the reply box.
Send and archive
Select Send and archive. The reply goes, and the conversation moves to Archived.
If the customer writes back, the conversation comes back to the inbox, so nothing is missed.
Send and snooze
Under Send and snooze for the team, choose when it should come back. Times are in your own time zone.
Choice | Comes back |
|---|---|
Later today | Today at 18:00. Offered until 17:00. |
Tomorrow | Tomorrow at 9:00. |
Next week | Next Monday at 9:00. |
The conversation is snoozed for everyone on the team, not just you. It comes back at that time, or sooner if the customer replies. See Snooze for the team.
Who can snooze
The person the conversation is assigned to, owners and admins can snooze it.
If you are a member and the conversation is unassigned, the menu offers Send, assign to me and snooze instead. It assigns the conversation to you, then snoozes it.
If it is assigned to someone else and you are a member, the snooze options do not appear. To be reminded about it yourself, use a reminder instead. See Reminders only you see.
On your phone
The ZevInbox app has Send and archive in its send menu. Send and snooze is on the web.
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