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Transfer ownership, delete or restore an organization

Hand your organization to an admin, delete it, or bring it back within 30 days.

Updated 2 min read

These controls are in Settings › General › Danger zone. Only owners see this tab.

Transfer ownership

Ownership can only go to an admin. If you have no other admins, make someone an admin first in Settings › Members.

  1. Go to Settings › General › Danger zone.

  2. Next to Transfer ownership, select Transfer….

  3. Under New owner, choose an admin.

  4. Select Make [name] the owner.

They become the owner and you become an admin straight away. Everyone in the organization is told. The new owner can manage billing, change anyone's role and delete the organization.

An organization can also have more than one owner. An owner can make someone else an owner from the role menu in Settings › Members, without giving up their own role.

Delete an organization

  1. Go to Settings › General › Danger zone.

  2. Next to Delete organization, select Delete….

  3. Type the organization's name to confirm.

  4. Select Delete organization.

What happens:

  • Its members lose access and are told.

  • Mail sent to its addresses is refused.

  • Its plan is cancelled and any open invoice is cancelled. Time already paid for is not refunded.

  • For 30 days, you can restore it exactly as it was. After that, every conversation, message and file is deleted for good.

Invoices are kept, as the law requires.

Restore an organization

Within 30 days, an owner can bring it back.

  1. Open the organization. Only owners still see it. In the switcher it shows Deleting.

  2. The page says Scheduled for deletion and how many days are left.

  3. Select Restore organization.

Everything comes back as it was, and members are told. Mail that was refused while it was deleted is not recovered.

If the period you paid for is still running, the organization is active again. If not, it is read only until you choose a plan and pay. See When a payment is late.

Once the 30 days are over and deletion has started, the organization can no longer be restored.

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