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Delete your account

How to ask for your ZevID account to be deleted, what is deleted and what stays, and how to leave one organization instead.

Updated 2 min read

You sign in to ZevInbox with a ZevID account. Deleting that account removes your ZevInbox data too. Your ZevID account is also your sign-in for other Zev products, so deleting it ends your access to all of them.

How to ask

Deletion is done on request by email. There is no button for it in ZevID yet.

  1. From the address you sign in with, email privacy@zevop.com with the subject "Delete my ZevID account".

  2. Zevop's data protection team checks that the request comes from the account's owner, by replying to that address.

  3. Zevop deletes the account and replies when it is done, within 30 days.

In the ZevInbox phone app, Settings › Delete account › Request account deletion writes this email for you, with your account details filled in. Send it from your mail app to finish.

What is deleted

  • Your ZevID account: your name, email address, sign-in and security settings.

  • Your place in ZevInbox: your membership of every organization, your signed-in devices, your notification settings, your signature and your unsent drafts.

What stays

  • Conversations belong to the organization. Replies and notes you wrote stay in its conversations under your name, and mail you sent stays with the people you sent it to. To have them removed, ask the organization's owner.

  • Records the law requires, such as invoices and payment records, are kept for as long as it requires. The privacy policy lists them.

If you own an organization

Make someone else the owner first, so your team keeps the organization. See Transfer ownership, delete or restore an organization.

Only leaving an organization

Go to Settings › Membership and select Leave…. Your account stays, and so do your other organizations. An owner cannot leave until they hand ownership to an admin. See Members and invitations.

If you cannot sign in

Email privacy@zevop.com from the address on the account, and say which organizations you belong to if you know. If you no longer have that address, say so, and Zevop will find another way to confirm the account is yours.

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